Frequently Asked Questions
Everything you need to know about your Rat & Boa order.
How long does shipping take?
We offer express worldwide shipping. Orders are typically processed within 24 hours and delivered within 2-5 business days depending on your location.
What is your return policy?
We accept returns on all full-priced items within 14 days of delivery, provided the garments are in original condition with all tags and hygiene seals intact.
Will I have to pay import duties and taxes?
Duties and taxes are calculated at checkout for most countries. If they are not included, you may be responsible for paying them upon the arrival of your package.
How do I find the right size?
Each product page features a detailed size guide and fit notes. Our silhouettes are designed to be fluid; we recommend choosing your usual size or sizing up for a more relaxed fit.
Can I cancel or amend my order?
Due to our fast processing times, we are unable to cancel or make changes to an order once it has been placed. Please ensure all details are correct before finalizing your purchase.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Klarna for flexible installment payments in select regions.